An information desk is available in the main lobby of the airport. The reception staff can inform travelers and companions on their flight, their experience at the airport or the formalities. Do not hesitate to call on them.
It is possible to obtain information on departures, arrivals, delays and other information by telephone calling the airport to the numbers in the contact page accessible via the top menu of this page.
Each airline flying to Laos impose a different baggage allowance. It is important that every traveler comply with those rules under threat of being required to pay excess baggage fees that can be prohibitive. It is therefore recommended to weigh your luggage before you get to the airport. However, it is possible to weigh them on the balances available at check-in counters in order to lighten them if necessary.
Just like checked baggage, cabin baggage must meet a maximum size and weight. Airlines propose in the check-in area boxes to check if your cabin baggage meets the standards. Some passengers try at the time of boarding to carry more or different bags that those validated at check-in. They are exposed to leave their bags at the airport or to pay excess baggage fees in addition to delay the takeoff to the detriment of all travelers.